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What is My Account?
Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.
Once you have registered with us, you can sign in using your user name and password. We'll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.
I forgot my password!
Don't worry. We've got you covered. Here's what you need to do.
Step 1: Click here to go to the login page
Step 2: Enter your e-mail ID
Step 3: Click on the Forgot Password link
A new password will be sent to your registered email. You can use that password to login to your Account and then reset it in the My Account section. There is also an option to login using OTP, which will be sent to your registered mobile number and email id. We also have social logins available with Facebook and Google.
Oops! I do not remember my login ID and password.
No worries! Please share your order number to support@fnp.ph with a request for your login ID & password. We will provide you with your login credentials.
What is my Cart?
Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.
Can I remove products in my Cart?
Yes, if you wish to remove a particular product from your Cart, click on 'Manage Your Cart'. You will be able to see all products in your cart. Click on the 'Remove' button next to the item you wish to remove from your Cart.
Where to track my shipment of the orders?
You can track your order for the latest information on delivery. You will see a 'Track Order' option on the top right corner of the page. Enter your order number & click on 'Track Now' to see the current status of your order.
How can delete my account?
We are sorry to inform you that there is no option of deleting an account. If you want, we can disable it but then you won't be able to place any orders using that mail id in the future. To get your account disabled, please write to us at support@fnp.ph
What are the modes of placing an order with FNP?
Following are the ways in which you can place an order with us.
What information is required from my end to submit the order?
We would require the following information from you -
How do I find different types of products?
To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Flowers, Cakes, Gifts, Plants, Balloon Decoration etc You can also choose products based on an occasion. Happy shopping!
Can I get a product customized?
Sure you can write to us at support@fnp.ph and let us know what you want.
Where all do you deliver?
We deliver all over Philippines.
Is there any particular time of delivery?
All products that are delivered by hand are delivered in your chosen time slot. All Courier products are delivered between 10 AM – 8 PM.
Can I choose my time of delivery?
For products that are delivered by hand, you can choose a time slot within which your order will be delivered. There is no option of choosing an exact time of delivery.
Can I get the order delivered midnight?
We understand the emotions of celebrating an occasion on its eve. Currently do not offer this service.
Are there any shipping charges?
Yes, the delivery varies on the basis of city and the product.
What is the mode of delivery?
We have following 2 modes of delivery - hand delivery and Courier.
I don’t want to disclose my personal information to the recipient, how do I place the order?
We totally understand the surprise element. When you are placing the order, in the sender’s name, you can put ‘anonymous’ so that your name is not disclosed. Alternatively, you can write to us at support@fnp.ph and let us know.
How do I know my order has been confirmed?
As soon as your order is confirmed, you will receive an email & SMS along with your order number.
What do the different order statuses mean?
What is a normal courier delivery?
Your order will be delivered through our vendor’s courier partner. For products that are shipped using the services of our courier partners, the date of delivery chosen by you is tentative. Your order may be delivered prior or after the chosen date of delivery.
Are there any extra charges for same day delivery?
There are no extra charges for same day standard Delivery.
How can I make a change in my order or cancel it?
If you need to make changes or cancel your order, please email us at support@fnp.ph
Note: For any modification/cancellation in a domestic order, please give at least 24 hours’ notice before the requested delivery date. If your order has already been shipped, is out for delivery or delivered, we won't be able to cancel it or make changes. For any modification/cancellation in an international order, please give at least 48 hours’ notice. If your order has already been shipped, is out for delivery or delivered, we won't be able to cancel it or make changes.
What are the modes of refund available after cancellation?
Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.
What is FNP’s Return Policy?
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@fnp.ph
How do I return a defective or damaged product for a new replacement?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry. You can write to us at support@fnp.ph and we will take care of it.
What are the cases where a refund will not be made?
We do not guarantee refund for cases where:
When will the refunded amount be credited back to my account?
Online refund is credited directly through the mode from which the customer has paid the money. Once processed by us, refund takes 7 – 10 business days to reflect in your account.
What if I am unhappy with my order?
We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we'll tilt the curve.
Just let us know how we failed to meet your expectations and we will fix it at the earliest. You can write to us at support@fnp.ph
How do I redeem my Gift Certificate/Discount Coupon?
Log on to www.fnp.ph after you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the "Order Summary" page. Click on I want to redeem my discount/gift coupon. Coupon code needs be entered in this section and then click on the submit button.
What is the difference between a Discount Voucher and an e-Gift Voucher?
Discount Vouchers - These coupons help redeem a certain percentage off on your order value, like 10% off or 15% off
Gift Vouchers - These vouchers help you redeem a certain amount in the total amount of your purchase, Ex- PH10 off on any purchase. Both of these have alphanumeric codes.
How do I buy/gift an e-Gift Voucher?
You can buy e-Gift Vouchers, either for yourself or your loved ones. These vouchers will be alphanumeric e-codes ````````````which can be mailed to you. To buy one, please write to support@fnp.ph.
How do I make a purchase with an e-Gift Voucher?
Log on to www.fnp.ph
After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the "Order Summary" page. Click on I want to redeem my discount/gift coupon. Coupon code needs be entered in this section and then click on the submit button.
Can I use promotional codes with e-Gift Vouchers?
Sorry but no two offers can be clubbed together, which means you can either use the promotional code or the e-Gift voucher.
Is there a limit on how many e-Gift vouchers I can use on a single order?
Yes, you can use only 1 e-Gift Voucher on a single order.
What Terms & Conditions apply to e-Gift Vouchers?
The offer can't be combined with any other ongoing offers of FNP.
The benefits under the offer are non-negotiable.
What are Newsletters?
A newsletter is a timely notification of the website updates, featured products, special offers, promotions etc.
Why should I subscribe to Newsletters?
To receive special offers and promotions from FNP.ph and see latest products and gifts.
How can I subscribe to Newsletters?
All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, a verification email will be sent to your email. Click on that link and activate your subscription.
How can I unsubscribe to newsletters?
To stop receiving promotional emails from us, click directly on the "Unsubscribe" link within the email to cancel your subscription. To stop receiving promotional SMS’s, write to us at support@fnp.ph